We’re Hiring! Community & Customer Success Manager

Ponoko is looking for a Community Manager to lead our growing community of product designers

You can’t imagine anything better than working with an innovative industry pioneer, leading an online community of 100,000+ product designers making and selling their custom products online.

You’re a natural communicator who delights customers all day long by delivering a highly empathetic, top quality and timely customer service experience.

You will answer questions regarding our services, help our customers successfully prepare their design files to make their product ideas real, and liaise with our production team to ensure on-time delivery of quality custom products.

This is a great opportunity for a recent communications or arts graduate, designer or maker to immerse into the world of custom product design and online digital making. And to be the ‘customer’s voice’ at our innovative and creative business, renown for over the top customer service.

Ponoko was the first to help designers make and sell their products online, enabling them to make a living from their creativity. We’re one of the world’s leading companies in the online digital making industry, and have been featured in places like The Wall Street Journal, The New York Times, USA Today, CNN Money, Inc. Magazine (cover), Forbes, Wired, Core77, TechCrunch, Makezine, MIT Technology Review, BBC News and The Economist.

Key Duties
• Manage our community of designers and inspire creative opportunities.
• Answer inbound email (and some phone) questions relating to customer orders, design file preparation, materials and our service generally.
• Interact with our community through various channels – email, social media, in person at events.
• Inspire customers through timely and creative resolution of their enquiries.
• Coordinate order fulfillment and customer happiness with the production team.
• Delight customers with the unexpected, and put a smile on their faces.

Reporting
• Report to the Chief Executive.
• Manage the customer service team.

Key Qualifications
• 2-3 years in customer service / customer success / community management.
• Impeccable verbal and written communication skills.
• Thrives in situations where electronic communication is the primary medium.
• Happy, empathetic, calm and professional when assisting customers.
• Proactive. Detail oriented. Process driven. All three.
• Likes to lead and enjoys working independently.
• Effective at multi­tasking and prioritizing the daily rush of tasks.
• Vector design skills with Adobe Illustrator, Inkscape and Coreldraw.
• Current authorization to work in the United States on a full­time basis.

Other Qualifications We Love But Don’t Require

• Designing for digital fabrication.
• Experience with laser cutting.
• Managing others towards a goal.
• 3D modeling with Solidworks, 123D, Inventor, Blender, SketchUp, Rhino, Meshlab, and Netfabb.

Benefits
• Market salary.
• Unlimited paid time off.
• Run your own ship.
• Employee rates on laser cutting your own stuff.
• Stock options.

To Apply
Introduce yourself and send your resume and examples of your customer interaction work or writing to derek [at] ponoko [dot] com.

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Rolling out the laser cutting

The Laser Cutter Roundup — a weekly dose of laser-cut love: #180

Hey, Sam here collecting the post from The Laser Cutter.

Above are laser cut rolling pins from Zuzia Kozerska. Thanks to Mathew Messner for the submission and image courtesy of This Is Colossal.

Make sure you join TLC’s Facebook page.

After the jump, bowls, arcs, hearts, and YouFab is back! (more…)

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Introducing Loyalty Pricing for Prime Members

Save up to 55%, just for sticking with Prime

As a way to say “thanks” to all our loyal Prime customers, we are offering a lower per-minute rate for laser cutting for every month you are a Prime customer.

Your lower per-minute rate starts the month you sign up for Prime:

Month 1: 32.5% off ($1.35/minute).
Month 2: 33.5% off ($1.33/minute).
Month 3: 34.5% off ($1.33/minute).
Month 4: 36% off ($1.28/minute).
Month 5: 37.5% off ($1.25/minute).
Month 6: 39.5% off ($1.21/minute).
Month 7: 41.5% off ($1.17/minute).
Month 8: 43.5% off ($1.13/minute).
Month 9: 46% off ($1.08/minute).
Month 10: 48.5% off ($1.03/minute).
Month 11: 51.5% off ($0.97/minute).
Months 12+: 55% off ($0.90/minute).

You will automatically receive your new loyalty rate each month you renew your Prime subscription. You will always receive the lowest price as between your loyalty rate and your volume rate.

How to get these lower rates:

  1. Join Prime.
  2. Place your order as normal.
  3. That’s it! Loyalty pricing will automatically be applied to your order every month.

Notes: Lower pricing applies to laser making costs (excluding metal laser and 3D printing), when ordering from Ponoko US and NZ. You’ll lose your entire loyalty status if you quit your Prime account.

If you have any questions about volume pricing don’t hesitate to get in touch.

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Laser Cut Mitre Joints

Connecting planes with angled precision

Running interesting laser cutter experiments is one of the things that Just Add Sharks does best. In this exploration, they have addressed the question of how to break away from the mortice and tenon joints that have become so familiar in laser cut projects.

By creating a laser cut jig that holds the material at a specific angle, they were able to cut edges that can fit together in a manner that is clean and precise. No more stepped blocks and slots! Here is what the jig looks like:

Much easier to achieve than modifying the axis of the laser cutter itself, this jig provides a firm support to a pre-cut panel, and does not require any other machine modifications. The angle of the cut can be controlled by altering the vertical supports.

“Manually changing the angles like this is tiresome so the next sensible upgrade would be to build an ‘any angle, any material thickness’ jig for the same purpose, but that is a job for another day.”

The Just Add Sharks blog has an overview by Martin Raynsford that talks through a few of the considerations that led to the first successful cut. Having proven that it can be done with standard perpendicular joints, they adjusted a few specs on the jig to produce a icosahedron, pictured below.

via Just Add Sharks

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Laser cut flower power

The Laser Cutter Roundup — a weekly dose of laser-cut love: #179

Hey, Sam here collecting the post from The Laser Cutter.

Above is a laser cut and etched African Padau wood lotus necklace from Shadow Fox Design.

Make sure you join TLC’s Facebook page.

After the jump, flowers, feathers, fingers, and a clock… (more…)

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123D Make partners with Cricut

Giving 3D form to desktop cutting projects. Next stop, to the laser cutter!

Already well established as the gold standard for bringing super-simple 3D construction to the DIY masses, Autodesk 123D has announced an exciting partnership that goes one step further. They’ve teamed up with Cricut, the guys responsible for desktop electronic cutting machines that induce equal measures of desire and envy amongst Makers and Crafters.

The collaboration features a new series of easy-to-assemble 3D DIY projects including dinosaurs, rocket ships, creatures and homewares that are all geared towards owners of the Cricut machines.

Now, while this is a clearly targeted partnership that brings the clever slicing technology of 123D Make to users in the Cricut community, it is also a welcome reminder of the resources that are readily available and can be easily incorporated into your laser cutting workflow.   (more…)

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Laser cut light

The Laser Cutter Roundup — a weekly dose of laser-cut love: #178

Hey, Sam here collecting the post from The Laser Cutter.

Above is a laser cut MDF lamp from Baraboda.

Make sure you join TLC’s Facebook page.

After the jump, a wolf, a purse, a tree, and lanters… (more…)

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Turn your 3D printer into a laser cutter

L-CHEAPO conversion kit brings laser cutting to the masses

Imagine turning a desktop 3D printer into a laser cutter without compromising its printing capabilities. That’s what Matteo Borri from Robots Everywhere has done, and the L-CHEAPO laser cutter attachment is now the focus of a wildly successful Indiegogo campaign.

Capable of cutting 3/16″ wood and 1/4″ acrylic on any hobby grade 3D printer or CNC mill, this clever little attachment runs off the existing machine’s power supply and software environment. Once the attachment is set up and configured, in a matter of minutes you can swap back and forth from laser cutter to 3D printer functionality.

“you can switch from laser to printer mode and vice versa in less than two minutes, with no tools”

Why would you want to do this? For one thing, laser cut parts tend to be much tougher than the thermoplastics used in 3D printers. This means the scope of making possibilities is significantly widened, all from the one machine.

Matteo is looking out for the little guys with this project, with the goal of making laser cutting accessible to those who might otherwise be hindered by the substantial initial investment that is traditionally associated with purchasing a laser cutter.

“I hope that this allows high school shop classes, small universities and local hackerspaces to be able to work with a wider variety of materials and techniques”

He also promises that there are larger, more powerful lasers in the works. It will be interesting to see what the big brother to L-CHEAPO is capable of.

The 3D printed component is available to download from Thingiverse and you can head to Indiegogo for further info and project updates.

Here’s a little extra, just for fun. Proving that he is serious about his DIY laser cutting prowess, Matteo uploaded this geekily amusing clip of the Tetris theme song, as played by an L-CHEAPO laser cutter in action.

via Hackaday

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Spend $50 or more at Ponoko, get a FREE $50 Making Voucher

An Independence Day deal for the independent designer

This summer we’re celebrating Independence Day by offering up an independent designer’s favorite deal:

Spend $50 or more at Ponoko, get a FREE $50 Making Voucher

To get your $50 making voucher:

1. Log in to your Ponoko account. If you don’t have one, sign up for free here.
2. Place a $50 minimum order at the Ponoko US or NZ hub.
3. Type ‘JULY4’ in the special shipping instructions, and we’ll email you your $50 Making Voucher.

Things you should know: Offer good for making stuff with laser cutting at Ponoko. Showroom or sample store purchases do not qualify. $50 minimum does not include shipping. Other coupon codes or vouchers cannot be used with this offer. Offer only good at Ponoko US and NZ. Offer totally valid for Ponoko Prime accounts! Offer ends at 8pm pacific time on July 4, 2014.

About the free Making Voucher: Promotional voucher redeemable until Sept 4th, 2014. Promotional making voucher is good for a future order, not the initial $50 order. One promotional voucher per account. (Making Vouchers are good on making costs only.)

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Laser cut protection

The Laser Cutter Roundup — a weekly dose of laser-cut love: #177

Hey, Sam here collecting the post from The Laser Cutter.

Above are laser cut and etched adler wood coasters from A Fluttered Collection.

Make sure you join TLC’s Facebook page.

After the jump, razor blades, diamonds, a tree, and Africa… (more…)

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