Exciting New Materials: 3 Glitter Acrylics and Blonde Bamboo Ply

A little glitz and glamour is coming your way, USA. We’ve just released 3 glitter acrylics that look amazing for jewelry projects or anything that needs a little sparkle to standout.

Acrylics are hard and stiff plastics that can be cut with precision for small jewelry like earrings or tableware, electronics enclosures, conference badges, signage, book covers, POS displays and more. They’re non-toxic and even recyclable in some areas.

Acrylic Glitter Black

This striking new acrylic can give extra depth to your projects. The transparent black acrylic has flecks of black glitter that reflect light. It a great option for keychains such as in the example we have.

Acrylic Glitter Silver

This transparent silver acrylic has flakes of silver in it that catch the light and make it shimmer — making it feel just a little bit more special than regular acrylic material. It really looks lovely as a pair of posh earrings.

 

Acrylic Glitter Gold

This transparent acrylic with specks of gold glitter look amazing on different projects. You can use it for your wedding products such as cake toppers or as a phone cover for that extra bling.

 

One of our most popular materials – the blonde bamboo – is now available in New Zealand.

Blonde Bamboo

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We’ve been seeing a lot of cool projects getting made with this material. Here’s an example from Iluxo that we really love.

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Got any ideas for what you want to make with these new materials? Tell us about it in the comment section.

Spend $50 or More at Ponoko, Get a FREE $50 Making Voucher

An Independence Day Deal For The Independent Designer

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The independent designer’s favorite deal is back! This summer, let’s celebrate Independence Day with a FREE $50 making voucher.  

To Get Your $50 Making Voucher:

  1. Log in to your Ponoko account. If you don’t have one, sign up for free here.
  2. Place a $50 minimum order at the Ponoko US or NZ hub.
  3. Type ‘JULY16’ in the coupon box while checking out, and we’ll email your $50 Making Voucher.

Things You Should Know:

Offer good for making stuff with laser cutting at Ponoko. Showroom or sample store purchases do not qualify. $50 minimum does not include shipping. Other coupon codes or vouchers cannot be used with this offer. Offer good at Ponoko US and NZ only. Offer also valid for Ponoko Prime accounts. Offer starts 8:00am Pacific Time on June 4, 2016 and ends at 11:59pm Pacific Time on July 4, 2016.

About The Free Making Voucher:

Promotional voucher redeemable until Sept 4th, 2016. Promotional making voucher is good for a future laser cutting order, not the initial $50 order. One promotional voucher per account. (Making Vouchers are good on making costs only.)

Get Creative with 3 New Two-Color Acrylics

Have you seen our latest two-color acrylics in modern tones? We hope these spark your creativity and inspire you for your next laser-cut project. Our new acrylics are 0.8 – 2.1mm thick. With a thin layer of a different colored plastic on top. Engraving reveals the second acrylic color underneath. This results in a dramatic effect perfect for making jewelry, tableware, electronics enclosures, conference badges, signage, book covers, point of sale displays and more.

We have three new two-color acrylics available:

White on Black

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Brushed Silver on Black 

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Black on White

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What we love about the two-color  acrylic is how it changes the overall look of the finished product. Here’s a great example of brushed silver on black:

Promo products

 

A Special Boxing Day 2015 – Get 30% Off

Your Christmas Gift From Ponoko.

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We’re celebrating Boxing Day with a happy one-day deal:

From midnight tonight until 11:59pm tomorrow, you’ll get 30% off the making cost of any laser cutting order when you use this code – W1WRYS – at checkout here.

Happy Boxing Day!

Note: Discount good for 30% off the making costs of your order. Offer good for Free Personal Factory accounts only.

Cirque du Soleil Want YOUR Product Design Ideas!

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Today we present the second opportunity for our design/make community to earn money in a new way.

You’ll design a unique departing gift for the incredible team of the Cirque du Soleil production of Quidam – an escape into a world of imagination

This comes as a result of us launching a new service for event marketers and businesses to design and make promo products from scratch, using our design/make community of 150,000 creative minds!

Your Design Challenge

Here’s your design challenge – including your audience, your goal, payment and process.

The timeline is kinda a now thing …

Portfolio Submissions Close Monday January 4th 2016 at 5pm PT

See how to submit your portfolio, along with available materials & design requirements.

This is another of what we hope will be many opportunities for you to earn a living from your product creativity online with our new service to match the $23 billion annual promotional products market with our custom product design community.

We hope you get in behind this second one to continue to send us the signal we’re on the right track for you …

Design A Custom Product for Salesforce, Earn $1,000

Salesforce Design ChallengeToday we present the first opportunity for our design/make community to earn money in a new way.

This comes as a result of us launching a new service for event marketers and businesses to design and make promo products from scratch, using our design/make community of 150,000 creative minds! (That includes you eh).

You’ll design a promotional product for Outforce – the employee and business resource group promoting diversity in sexual orientation and gender identity within Salesforce.

Your Design Challenge

Here’s your design challenge – including your audience, your goal, design guidelines and your payment.

The timeline is tight so grab a coffee, turn up some music, and get your thinking cap on!

Entries Close Sunday December 20th at 9am PT

See how to enter your designs, along with available materials & design requirements.

This is the first of what we hope will be many opportunities for you to earn a living from your product creativity online with our new service to match the $23 billion annual promotional products market with our custom product design community.

We hope you get in behind this first one to send us a signal we’re on the right track for you …

It’s Time For Voucher Claus – Buy One, Get One Free

Until Midnight Thursday December 24th 2015 – Buy A Gift Voucher, Get A Making Coupon FREE.

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Hey makers, do you like presents? Of course you do.

Well, Uncle Ponoko has something for you this year, Ponoko Gift Vouchers with a bit of a bonus …

If you know anyone who loves to make stuff, then you know someone who would love a Ponoko Gift Voucher. But it’s not all about them. Perhaps the best part of giving this gift is that you get a little something for yourself ; )

Buy a Gift Voucher by 11:59 pm Thursday December 24th and get a FREE Making Coupon!

• Buy $1,000+ of Gift Vouchers – get a FREE $500 Making Coupon.
• Buy $500 – $999 of Gift Vouchers – get a FREE $225 Making Coupon.
• Buy $250 – $499 of Gift Vouchers – get a FREE $110 Making Coupon.
• Buy $100 – $249 of Gift Vouchers – get a FREE $40 Making Coupon.
• Buy $50 – $99 of Gift Vouchers – get a FREE $20 Making Coupon.
• Buy $25 – $49 of Gift Vouchers – get a FREE $10 Making Coupon.

But Uncle Ponoko, What’s The Difference? I Mean, Isn’t A Voucher And A Coupon The Same Thing?

A *Gift Voucher* is good for any part of a make-it-yourself laser cutting order: the making, the materials and the shipping costs. And they never expire.

But a *Making Coupon* is good for the making costs only (IE – the actual laser cutting). And they expire within 3 months.

And The Finer Details

Both these Gift Vouchers and Making Coupons are valid for Ponoko USA & NZ Free & Prime account orders. But not for 3D printing, PCM, making speed upgrades, Prime subscriptions, Samples or Showroom orders. You can use one Gift Voucher or Making Coupon redemption code per order. There’s no change given if the service cost is less than your voucher value. And they are not redeemable for cash.

Please see our Gift Voucher Guidelines and our Making Coupon Guidelines for all the important fine print.

How Do I Game Ponoko’s Free Offer?

It might make sense for you to buy your Gift Vouchers in separate orders, rather than bundling them all into a single order. Examples …

• If you buy $2,000 of Gift Vouchers in a single order, you will get a free $500 Making Coupon. But if you buy $2,000 of Gift Vouchers in multiple orders (IE – a Gift Voucher order for $1,000 plus another for $1,000), you will get free Making Coupons for $500 AND $500. A total of $1,000 for free, not just $500.

• If you buy $75 of Gift Vouchers in a single order, you will get a free $20 Making Coupon. But if you buy $75 of Gift Vouchers in multiple orders (IE – a Gift Voucher order for $50 and another for $25), you will get free Making Coupons for $20 AND $10. A total of $30 for free, not just $20.

• And if you buy $25,000 of Gift Vouchers in multiple orders, you get the picture – you’ll get $12,500 of Making Vouchers. Etc, etc.

So, feel free to do your last minute shopping here until midnight before Santa squeezes down your chimney.

Ho ho ho …

#HolidaySales Tip #10: Better In The Loop, Than Out Of Mind

Better In The Loop, Than Out Of Mind

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The holiday season can be maddening for sellers for multiple reasons. Over the course of this blog series, we’ve tried to address each of these key reasons.

Our last blog saw us deal with what may seem to be an innocuous issue like shipping. But as we read in that blog, even simple things have the potential to get out of hand when things get busy around the store both offline and online.

In this final part of the series, we’ll look at the last step to monitor once the holiday season finally kicks off – keeping customers in the loop about the stock of your products.

Understand The Difference Between ‘Clocks’ And ‘Clouds’

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When it comes to producing an item, nothing is particularly ‘easy’. Even products that may seem easy to make such as a t-shirt has to go through several layers of production from selecting the material, to stitching the shape, to adding the colour. You may already be aware of this as a seller, but for your customer understanding the difference between production cycles of different items may be harder than you imagine.

But there is a simple rule-of-thumb you can stick to when trying to explain inventory shortages to your customers. There will always be certain products that are ‘clouds’ i.e. they have a production or delivery cycle that matches most products but consumers think they are quick or relatively simpler to make.

Then there are products, which customers see as ‘clocks’ i.e. they recognise the difficulty in producing these items and are a bit more willing to wait to see these items get through their schedule, before they reach store shelves.

Your job is to try to identify which products are perceived as ‘clouds’ and try to convince customers that they are in fact, ‘clocks’. This brings us to our next point.

Don’t Be Afraid To Acknowledge Shortages

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Every seller reaches shortages at some point.

Especially during the holidays when demand for certain products spirals upwards in a relatively short timespan. What is important to remember is this – customers are aware that shortages occur and most of them are willing to be reasonable with sellers when this happens. But there is a caveat. Sellers have to be upfront in acknowledging their shortages and give their customers a compelling reason to wait for the item to come back in stock.

Now, as a seller when you do acknowledge the shortage, try to keep the following in mind:

  1. Don’t wait until the last minute to make an announcement: If you have a good idea that certain products will be going out of stock soon, start prepping customers for the news as early as possible. You can do this by setting up a countdown for the number of items you still have in stock for a particular SKU or even estimate the number of days you believe current stocks will last.
  2. Don’t play the blame game: Every seller wants to maintain a good reputation with his customers. But many imagine (wrongly) that the best way to achieve this is by diverting the onus of stock maintenance on someone else. In fact, the exact opposite is true. If you make an honest admission that you failed to anticipate as much demand for a particular product as you are now seeing, customers will respond to your brand’s honesty and reciprocate with patience.
  3. Try to switch perception: Like we mentioned earlier, to convince customers to wait, you have to make a ‘cloud’ sound like a ‘clock’. You can do this by explaining just how the product is made and hence justify the time delay. Or you can outline how your end-to-end delivery systems are strained during the holiday season and thus shipments which would have come in faster in the rest of the year, slow down considerably during this season.

Don’t Just Be ‘Sorry For The Delay’

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Once you have admitted to the shortage, you have to be prepared for a certain amount of customer ire.

At this time, the worst thing you can do is hand out platitudes such as “being sorry for the delay”. This kind of stock messaging only makes your brand sound automated and less concerned about the inconvenience being experienced by your customers.

Instead, you need to empathise with your customers during this period. Send out messages on your social media channels stating how you are genuinely concerned about the delay. Maybe share a possible story from your own experience about waiting for a product. Or even just setup a countdown (if you have exact delivery dates) for when the coveted product will be back in stock.

Each of these small steps helps divert the customer’s attention away from being angry. It also shows them that you’re not just a money-grubbing seller but also a customer just like them. A customer that understands the agony of waiting for a product to arrive and thus among the least likely to inflict such behaviour on someone else.

Focus On The Experience, Not Just Time

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Now that the shortage has been admitted and you’ve outlined your concern for your customers, it’s time to move to the next step – handling the actual waiting period.

According to the Customer Experience Report by RightNow, most customers abandon a brand altogether due to poor quality of customer service, citing this 18 percent more often than slow or untimely service.

Now, if you’re asking, “How do I service a customer who’s just waiting?” that’s the first step to correcting your mistake. You see, through the year, you might be able to get away with offering a sincere apology and giving customers an accurate timeline for when products will be back in stock. But during the holidays, this just isn’t enough to keep a customer satisfied.

What you need to understand is during the holidays; customers are on their own deadlines to buy gifts for their loved ones. And even a single day’s delay might not be time the customer has to wait around. This problem is exacerbated further by tight delivery deadlines. This means that if a certain product isn’t immediately available during the holiday season, most customers are happy to take their shopping somewhere else. And in the mobile era, that action is literally an app click or a browser tab away.

So, once you’ve told your customers the delay is genuine and your product is worth waiting for, you need to have a plan for the impatient ones. Here are some tips we suggest:

  1. Offer them a better deal on the item: This is the first step you must take when trying to retain a near-sale. Try to convince the customer that you are actually paying for the time they have to wait by offering them a discount on the item that’s out of stock now.  
  2. Offer the next best thing, cheaper: In some cases, a discount may not cut it or if the item was not too expensive, then a discount doesn’t make sense because it doesn’t add any value to the transaction. In such a case, you should look deep into your inventory. Search for any similar products (either in utility or within the category) that you could offer at a lower rate.
  3. Offer them a storewide discount: This may sound a tad lazy but at a time when every customer is bargain hunting because they have multiple purchases to make, offering a discount might just do the trick to keep them from migrating to another seller.

Think Of Loyal Customers Differently

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While waiting can be laborious for any customer, not all waiting times are equal. The time spent by a loyal customer waiting for a product to come back in store is worth much more that the time spent by just a casual one-off customer.

And as such, you need to recognise and reward loyal customers differently for taking the time to wait for your products. This helps build precious brand loyalty and depending on what products you offer, might even increase the ticket value of the sale when the customer finally comes back to complete his purchase.

With that we come to the end of our #HolidaySales blog series.

We hope you found each of these tips useful and have already begun incorporating them into your business plans for the season. But in the midst of all this planning, just remember not to lose sight on the joy that comes with the holiday season. Be sure to take time out for yourself and your family and try to have fun while selling this holiday season.

How To Guarantee Your Product Delivery Before The Holidays

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Miss our early order deadline this festive season?

That’s cool … you still have time to place your laser cutting orders and guarantee delivery before the Holidays.

How To Strap A Rocket To Your Product Delivery Speed

Just place your order as normal, then upgrade your making speed or shipping speed. And if you’re in a real rush you can upgrade both for the fastest possible delivery … made and delivered to you as fast as next day!

Here’s how to upgrade your making speed for your products to be made and shipped as fast as same day if you order by 11am each weekday. Then you can upgrade your shipping speed to as fast as next day too.

This means you are in control of your product delivery date :-)

Just be sure to double check during checkout that your Estimated Delivery Date is before December 25th. Then you’ll be good to go.

How To Guarantee Your Product Delivery Before The Holidays

Because this is silly season when our team, our materials suppliers and our shipping suppliers can get a bit stretched due to the volumes this time of the year, we like to add a little safety buffer to ensure we can guarantee your deliveries before the Holidays …

Hence, if you place your orders by midnight Friday December 11th with an Estimated Delivery Date before the Holidays, we guarantee they will reach you on before Christmas Day.

And in the highly unlikely case of us failing at this, we’ll refund 100% of your making speed upgrade fees and send you a credit equal to the sum of your order’s making and materials costs. It’s the least we can do.

FYI – all orders placed after this date will be delivered on a best efforts basis. Past years tell us we’ll get most if not all done (call it good planning ;-). It’s just that we can’t hand on heart guarantee it. As always, we’ll be sure to keep you updated.

Sooooo – to get your products delivered before the Holidays just place your orders before midnight Friday December 11th 2015. Easy as.

And if you’ve got any questions about timeframes, just hit us up here : )

Biggest Sale Of The Year Has Arrived!!

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This is it – our biggest sale for all of 2015!

Your chance to make something new, something a little crazy, or to stock up on your favorites.

You get 35% off the making cost of all laser cutting orders placed between 12:01am Black Friday November 27th 2015 and 11:59pm Cyber Monday November 30th 2015.

This special offer is good for one laser cutting order from your USA or NZ Free Personal Factory account only, and cannot be used in conjunction with any other vouchers or promotions. The usual costs for materials, shippings, speed upgrades, samples and showroom orders apply as normal.

To make it happen just enter this coupon code at checkout – E3RFAQ.

Go wild makers!