We’re Hiring! Community & Customer Success Manager

Ponoko is looking for a Community Manager to lead our growing community of product designers

You can’t imagine anything better than working with an innovative industry pioneer, leading an online community of 100,000+ product designers making and selling their custom products online.

You’re a natural communicator who delights customers all day long by delivering a highly empathetic, top quality and timely customer service experience.

You will answer questions regarding our services, help our customers successfully prepare their design files to make their product ideas real, and liaise with our production team to ensure on-time delivery of quality custom products.

This is a great opportunity for a recent communications or arts graduate, designer or maker to immerse into the world of custom product design and online digital making. And to be the ‘customer’s voice’ at our innovative and creative business, renown for over the top customer service.

Ponoko was the first to help designers make and sell their products online, enabling them to make a living from their creativity. We’re one of the world’s leading companies in the online digital making industry, and have been featured in places like The Wall Street Journal, The New York Times, USA Today, CNN Money, Inc. Magazine (cover), Forbes, Wired, Core77, TechCrunch, Makezine, MIT Technology Review, BBC News and The Economist.

Key Duties
• Manage our community of designers and inspire creative opportunities.
• Answer inbound email (and some phone) questions relating to customer orders, design file preparation, materials and our service generally.
• Interact with our community through various channels – email, social media, in person at events.
• Inspire customers through timely and creative resolution of their enquiries.
• Coordinate order fulfillment and customer happiness with the production team.
• Delight customers with the unexpected, and put a smile on their faces.

Reporting
• Report to the Chief Executive.
• Manage the customer service team.

Key Qualifications
• 2-3 years in customer service / customer success / community management.
• Impeccable verbal and written communication skills.
• Thrives in situations where electronic communication is the primary medium.
• Happy, empathetic, calm and professional when assisting customers.
• Proactive. Detail oriented. Process driven. All three.
• Likes to lead and enjoys working independently.
• Effective at multi­tasking and prioritizing the daily rush of tasks.
• Vector design skills with Adobe Illustrator, Inkscape and Coreldraw.
• Current authorization to work in the United States on a full­time basis.

Other Qualifications We Love But Don’t Require

• Designing for digital fabrication.
• Experience with laser cutting.
• Managing others towards a goal.
• 3D modeling with Solidworks, 123D, Inventor, Blender, SketchUp, Rhino, Meshlab, and Netfabb.

Benefits
• Market salary.
• Unlimited paid time off.
• Run your own ship.
• Employee rates on laser cutting your own stuff.
• Stock options.

To Apply
Introduce yourself and send your resume and examples of your customer interaction work or writing to derek [at] ponoko [dot] com.

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We’re hiring! 2 production positions in the Bay Area.

Ponoko is looking for two people to join our production team in the Bay Area starting in January.

  1. A Production Manager to lead our laser cutting operations in the Bay Area.
  2. A Production Assistant – part time to start with the potential to go full time.

This is a great opportunity for a recent graduate, designer, maker, artist or student to learn more about digital fabrication and work in a creative and challenging environment.

You’ll be leading our Bay Area production room, which means responsibility for delighting our customers by delivering them a high quality and fast turnaround laser cutting service.

Ponoko helps designers make beautiful things they can make money from. We’re one of the world’s leading companies in the online digital making industry, being the first to enable designers to both make and sell their product ideas online. We’ve been featured in places like The Wall Street Journal, The New York Times, USA Today, CNN Money, Inc. Magazine (cover), Forbes, Wired, Core77, TechCrunch, Makezine, MIT Technology Review, BBC News and The Economist.

View the job descriptions here:

Production Manager
Production Assistant

To apply:
Introduce yourself and send your resume to dan [at] ponoko [dot] com

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We’re hiring a Head of Technology

Ponoko is looking for a web developer to lead our technology road map.

This is a great opportunity for a web developer to take ownership of Ponoko’s technology and work in a creative and challenging environment.

You’ll be the lead technologist, which means responsibility for delighting our customers with the most beautiful web experience possible.

Ponoko helps product designers to make beautiful things they can make money from. We’re one of the world’s leading companies in the online digital making industry, being the first to enable designers to both make and sell their product ideas online. We’ve featured in places like The New York Times, Forbes, Wired, Inc (cover story), Boing Boing, TechCrunch, CNet, PCWorld, MIT Technology Review, Makezine, BBC News, TV1, TV3, The NZ Herald and The Dominion Post.

We’re open to applicants in the SF Bay Area (US) and New Zealand only. Preference given to applicants in Wellington, NZ.
(more…)

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Ponoko is hiring a part-time Operations Assistant

job opening at our Oakland HQ

Ponoko is looking for part-time help with our laser-cutting operations. The position is at our California office in West Oakland near Emeryville.

This is a great opportunity for a student, artist, designer, or maker to learn more about digital fabrication and work in a creative environment.

(more…)

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Senior Web Designer wanted at Ponoko

We’re hiring!

Ponoko is looking for a kick-ass web designer who’s equal parts UX pro and HTML/CSS wiz.

What this job’s all about:

You’ll collaborate with the marketing team to maintain and update the existing website, working on everything from creative campaigns to a blog design overhaul to developing the Personal Factory App Gateway.

You’ll also work with the development team on big and fantastic new features to create a world class user experience.

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